All orders are processed within 2–5 business days after payment is confirmed, excluding weekends and public holidays.
During busy periods or store changes, processing times may be longer — we’ll notify you where possible.
- Within Australia: from $6.99, free for orders over $79
- Orders are shipped using trusted third-party carriers, including Australia Post, Couriers Please, Aramex, or other services we regularly work with, depending on the order and destination.
Tracking is provided once the order has been dispatched.
If you have a specific delivery preference, please include this in the order notes at checkout. While we’ll do our best to accommodate requests, this may not always be guaranteed. - Delivery generally takes about 1–5 business days, but this is an estimate only and not a guarantee.
Please note: Delivery times may vary due to carrier delays, weather, holidays, or remote locations.
International delivery costs and timeframes are calculated at checkout based on your country and address.
Destination delivery estimates (approx. working days):
- New Zealand: 3–5
- Asia Pacific: 5–10
- Europe / North America: 5–12
- Middle East / Other: 6–14
International shipments may attract import taxes, duties, or customs fees which are the responsibility of the recipient.
- Parcels require a signature upon delivery.
- If you choose Authority to Leave, delivery will be at your own risk.
- Tracking details are provided after the order is dispatched.
If your order shows delivered but hasn’t arrived, check with your local post office first. If still unresolved, please contact us and we’ll assist where possible.
If your order arrives damaged, please notify us within 48 hours of delivery and retain all original packaging. Please provide clear photos of the item(s), the packaging, and the shipping label. We will assess the claim and, where approved, offer a replacement, repair, or store credit at our discretion.
We understand sometimes things don’t work out.
- Returns are accepted within 7 days of delivery
- Item must be unused, unopened, and in original packaging
- Return shipping costs are paid by the customer
- A 15% restocking fee applies to approved returns
After we receive and inspect the returned item, a refund (less the restocking fee) will be processed.
If your item arrives damaged, faulty:
- Contact us within 7 days of receipt
- We will arrange a full refund, repair, or replacement
- Return shipping is covered by us and no restocking fee applies
We may ask for photos to assist with carrier or insurance claims.
Our marble and onyx products are crafted from genuine natural stone, meaning every piece is naturally unique.
Variations in colour, veining, pattern, fossil markings and natural texture are expected characteristics of the material and are not considered faults or defects.
Returns requested solely due to these natural variations are treated as Change of Mind returns.
For approved Change of Mind returns on marble and natural stone products, we offer:
- an exchange for another available piece (subject to availability), or
- store credit.
Return shipping costs remain the responsibility of the customer.
Nothing in this policy limits your rights under the Australian Consumer Law.
Nothing in this page is intended to limit your rights under Australian Consumer Law. You may be entitled to a repair, replacement, or refund for a major failure.
Please email us at info@blackblaze.com.au with your order number and details for your return request.