Shipping & Returns

We aim to deliver your Black Blaze order with care. Below you can find all the details regarding shipping times, costs, and returns.

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Shipping

Order Processing

All orders are processed within 2–5 business days after payment is confirmed, excluding weekends and public holidays.

During busy periods or store changes, processing times may be longer — we’ll notify you where possible.

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Domestic Shipping

• Within Australia: from $5.99, free for orders over $79

• Orders are shipped using trusted third-party carriers, including Australia Post, Sendle, Couriers Please, Aramex, or other services we regularly work with, depending on the order and destination.

  Tracking is provided once the order has been dispatched.

  If you have a specific delivery preference, please include this in the order notes at checkout. While we’ll do our best to accommodate requests, this may not always be guaranteed.

• Delivery generally takes about 1–5 business days, but this is an estimate only and not a guarantee.

Please note: Delivery times may vary due to carrier delays, weather, holidays, or remote locations.

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International Shipping

International delivery costs and timeframes are calculated at checkout based on your country and address.

Destination delivery estimates (approx. working days):

• New Zealand: 3–5

• Asia Pacific: 5–10

• Europe / North America: 5–12

• Middle East / Other: 6–14

International shipments may attract import taxes, duties, or customs fees which are the responsibility of the recipient.

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Delivery Expectations

• Parcels require a signature upon delivery.

• If you choose Authority to Leave, delivery will be at your own risk.

• Tracking details are provided after the order is dispatched.

If your order shows delivered but hasn’t arrived, check with your local post office first. If still unresolved, please contact us and we’ll assist where possible.

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Returns

Change of Mind

We understand sometimes things don’t work out.

• Returns are accepted within 7 days of delivery

• Item must be unused, unopened, and in original packaging

• Return shipping costs are paid by the customer

• A 15% restocking fee applies to approved returns

After we receive and inspect the returned item, a refund (less the restocking fee) will be processed.

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Faulty or Incorrect Items

If your item arrives damaged, faulty, or not as described:

• Contact us within 7 days of receipt

• We will arrange a full refund, repair, or replacement

• Return shipping is covered by us and no restocking fee applies

We may ask for photos to assist with carrier or insurance claims.

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Legal Rights (Australia)

Nothing in this page is intended to limit your rights under Australian Consumer Law. You may be entitled to a repair, replacement, or refund for a major failure.

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How to Return

Please email us at hello@blackblaze.com.au with your order number and details for your return request.