Shipping & Return
PLACE ORDER ONLINE AND PICK UP IN STORE
Now you could place the order on our website and then pick up your items from our Paddington store anytime. After you placed your order, we will send you a confirmation email for your pick up. Our store address is:
58 Oxford Street, Paddington NSW 2021
SHIPPING within AUSTRALIA
For all orders, our promotional shipping rate within Australia start from $5.99. ALL of our domestic orders are sent out via SENDLE. Tracking numbers are used and deliveries require Signature on delivery. Standard post delivery times are approximately 1-5 business days from the time of order.
Please note: If your address is in remote area, we might give you a further notice for the shipping rate difference.
We ship internationally via SENDLE with your major post carrier for a fast and reliable service. The shipping fee will automatically calculated after you input your shipping address.
1) INTERNATIONAL Taxes payable at port of delivery
Please be aware that packages may be subject to delays, additional taxes and duties at the port of entry of various international countries outside of Australia. We take every effort to ensure a quick and smooth delivery, but we do not take responsibility for any delays and extra fees which may be applied via customs and duty offices in the receiving country.
2) Zone and Target Delivery Days
Please note, we provide a target delivery time (in working days) in which you can expect that your items will usually arrive at their destination. Your orders will be delivered on weekdays, from Monday to Friday. Delivery may take longer to areas outside of major cities or if your items are held at customs.
- New Zealand 3-5 days
- Asia Pacific 5-10 days
- Western Europe 5-12 days
- North America 5-12 days
- Middle East 5-12 days
- Rest of the World 6-14 days
Do you deliver to a PO Box Address?
Yes, we can deliver to any PO Box in Australia only.
How will my order be shipped in Australia?
To guarantee delivery, we recommend your parcel be sent to an address where there will be someone to receive it between 9am – 5pm. If no one is at your specified shipping address when delivery is attempted, the driver will leave a card, which will direct you to a local parcel office for collection.
Can I track my order?
Yes, all orders can be tracked via the shipping company website.
Can I change my shipping address after placing an order?
We know you want to quickly receive your order so our team at the warehouse aims to process and pack your order as fast as possible, however, feel free to write email to email@example.com - we’ll see what we can do for you.
What happens if my items get lost in the mail?
If you have received a Shipping Confirmation email, but have not received your order within the specified timeframe, please contact sendle.com.au and quote your tracking number. You can find these details within your Shipping Confirmation email. You can track the progress of your order at any time by clicking the tracking link contained within your Shipping Confirmation email. If the matter is not resolved though the postal company, please contact us for assistance.
PLEASE NOTE: BLACK BLAZE does not accept any liability whatsoever for delayed delivery caused by any third party. All orders require a signature upon delivery. If you are not there to sign for your order, the driver will leave a card with details of how to collect your delivery. To ensure secure and undamaged delivery of your order, the driver will not be able to leave your order ‘hidden' at the address.
What happens if my items get broken in the delivery?
Please always check the box before you accept it. If there is any broken or damage of the delivery box, you could refuse to accept it.
Please open and check the items are all in good condition at once after you received. If there is any damage happened, please go to the tracking page to submit an insurence claim within 48 hours. To help up us for the claim, please kindly help to take a photo including:
• The packaging,
• The parcel label (clearly showing the reference number), and
• The damaged item.
Important: These all need to be displayed all in the one photo for the claim to be processed. Please send the photo to: firstname.lastname@example.org
Here is an example of what your photo might look like: Click and check the example
We may cancel any order or part of an Order (including Orders which have been accepted) without liability to you for the cancellation if at any time if:
(a) the requested products in the Order are not available;
(b) there is an error in the price or the product description posted on the Website in relation to the product of the Order; or
(c) the Order has been placed in breach of these terms and conditions.
If any payment has been taken for a cancelled Order, then the full payment amount of any part of the Order that has been cancelled, including shipping fees will be refunded to your original payment method.
We fundamentally believe you will be thrilled with the products you purchase from us. That's because we strive to ensure that they’re sourced or made in line with our customer needs. We understand, however, that sometimes a product may not be what you expect it to be. In that event, we invite you to review the following terms relating to returning a product or making a claim for a refund, credit or replacement product.
Importantly, the rights described in this policy are in addition to the statutory rights to which you may be entitled under Competition and Consumer Act 2010 (Cth) and other applicable Australian consumer protection law and regulations. Please note that there may be limitations to your right to return and obtain a refund for products. However, these will always be subject to your statutory rights.
Our Change Of Mind Policy
In case of a “change of mind” claim, there are some items that are ineligible for return. Due to our hygiene and quality control purposes, we do not accept returns on:
- Brass Product
- Ceramic Product
- Pillar Candles
- Sales items
This ensures we only sell quality products that have not been used. Products need to be returned at your cost, in original condition suitable for resale. For a “change of mind” claim, a 20% re-stocking fee (with a maximum limit of $250) will apply to enable us to process the claim, do quality control checks and put items back in stock online and in the warehouse.
All claims must be lodged within 7 days of receipt or delivery of goods. In the case of a lost order, please allow 7 days for it to arrive, and then lodge your claim within 7 days thereafter.
If you have received a faulty or damaged product, you must take a photograph of the damaged or faulty goods for our insurance purposes and notify us of the damaged or faulty product within 7 days of receiving the product. The damaged or faulty product may be returned to BLACK BLAZE for refund or exchange within 7 days of purchase.